CDCers, let me start by saying I adore each and everyone of you, BUT sometimes you kill me. Let's start with shift duties. If you are reading this from the CDC's front desk, turn to your left. Notice the CDC Staff Workflow sheet. Find your shift. Learn your responsibilities. For real, it's right there. There's no excuse to forgetting a task on your shift, your responsibilities are right there. Speaking of tasks and duties... If you have a shift at the front desk, the main desk computer screen should never turn off. You are all in charge of the [email protected] email account now. Answer the emails that you can. If you receive an email that you do not know the answer to or you are second guessing your answer, ASK ME! DO NOT GUESS. That also goes for in-office student questions. For example, if a student is asking you questions pertaining to their resume, cover letter, networking, internships, etc direct them to the handouts, suggest they make an appointment or attend quick counsel. I say this in a loving way, you are not career development professionals. You have a leg up because you work in this office, yes, but do not give advice or guess. It's OK to answer the easy questions, but if a student appears to be struggling with seminar or video content please ask for help. Moving on... You are also responsible for managing the nhcdc account calendar, so QUIT MOVING APPOINTMENT BLOCKS AND ADDING RANDOM ONES. This is an easy thing to fix, just pay attention to what you are doing. Be mindful when you are scheduling and looking at appointments. Too easy. I'm not sure if we covered this or not, but if someone cancels their appointment for that day and another person comes in looking to schedule an appointment. Do not offer any appointment times for that day unless you ask the counselor. When someone cancels that frees Kelly, Bridget and I up a bit to work on something else. It throws us off when suddenly, another appointment appears. Lastly, everyone is sick, it's that time of year. Be sure to wipe down the desk and phone at the end of your shift. Don't be patient zero that wipes out the CDC. Good News As most of you know by now, our new hire is starting on Monday, February 26. Yay! Her name is Danielle and she is a Syracuse native. Her background in career development includes career counselor positions at Colgate and LeMoyne. I am sure you will all have a chance to get to know her a little better, but she will have a busy schedule for the next few weeks. As I am sure you have noticed, she will be setting up shop in the back. It's not our ideal situation, however it is only temporary. This summer we will have a remodel and for our returning students, you will come back to a new layout. Do I know what that will be? No. Do I have a timeline? No. We will all be surprised together. Until then, no more group projects or meetings in the Sip'n'Study. If you see one about to unfold, let me know. THE BACK IS A QUIET WORKPLACE ONLY. The microwave and refrigerator are for staff use only. If you see someone heading to the back with some spicy curry ready to stink up this office, please stop them. There will be signage soon. Students may still use our Kuerig machine, though. Quiz Please hand in your written answers at the beginning of your next shift: 1. You are prepping for a seminar and we run out of a booklet or handout. What should you do? 2. You are cleaning and refilling the Sip'n'Study and we run out of cups. What should you do? 3. You are beginning or finishing a transcribing shift. What should you do before you start and after you finish? have a Good Weekend!
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