I know the word customer seems like an odd way to refer to our Newhouse students who frequent our office, but no matter what our relationship to the student walking through the door is, we want them all to feel that their visit was worthwhile. I know some of you have heard our "CDC Customer Service Policy" often, but I think a refresher every now and then can be useful.
When you take over the front desk during your shift, remember that you are our "first line of defense." That means you are the first to greet and the first to give assistance. I know we task you with many special projects and when students do come in, it's not always at the most opportune time; however please acknowledge everyone that walks through the door. Kelly and I are always glad to help out when more than one person walks in at a time, but it still is your job. Always keep in mind though, that customer service is always our #1 priority. Sometimes students need some guidance in the office, especially with finding handouts and learning how to use the internship database. An easy way to assist them is to escort them to the handouts or open the Spring Seminar Schedule to show them how to sign-up and what dates they are looking for. When signing them on as a Guest to the internship database, ask them if they have been to the office before and if they have accessed the internship database in the past. If not, give them a quick tutorial of how to search. We have a busy week ahead with the Consortium being days away. Kelly, Bridget and I will spend most of our time at Schine assisting employers and students. We need the CDC staff to be on top of their game this week. Remember, if you are ever in doubt, take a message
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I haven't written in the blog in some time. Mostly, because I don't think you guys actually read it, but it is a good way to make a announcements without having to repeat myself ten times.
We've had a few issues at the CDC, as far as getting things accomplished goes. I think we have fixed the timesheet problem. Everyone will be held accountable to write Sheri an apology letter for a late timesheet. I've wrote at least a dozen to her since I've worked here because of tardiness. Our next issue stems off what is going on here when we (Kelly, Bridget, and myself) are not here or not looking. When one of the three is absent from the office, we count on each other to "hold down the fort." That being said, when I'm not in the office I count on ten CDCers to complete tasks that help make this office run smoothly. Unfortunately, that hasn't always been the case. So without blaming anyone individually, I would like to point out what I expect to happen, when I'm not looking or I'm not here. 1. Everyday I make a "to-do" list with all the tasks that need to be done. I understand that things come up and we ask you guys to make flyers and run around Newhouse for us; however the tasks listed are still priorities and things that need to be complete. Remember, what you slack on during your shift, your co-worker has to pick-up. 2. Special project shifts are very helpful to Kelly, Bridget, and myself. No more sitting around chit chatting or on cellphones. If there is not a specific task that needs to be complete, which happens often, grab a few Clorox wipes and clean the table tops and door handles. If appointments are going on, we could always use you to help sign-in students on the Mac, give advice, or just to acknowledge that someone will help them in a moment. Also, check to see if we need to make copies of handouts or if a flyer is hanging that has past it's deadline. Remember, you are being paid. If you're tasked with a special project, like a copy run or hanging flyers, we need you to accomplish that while we have overlapping coverage. Always check the front desk to see if there is a project assigned to you or just something that needs to be done. No more, "I couldn't get this done because..." We have plenty of time to knock out priorities during our shift. 3. I know no one likes the internship database. Message received. It's not a favorite part of my job, either, but it needs to get done. When you see the inbox with internships that need to be added, add them. I would love to get the 2010 internships completed before I'm 30 years old, so do your part. There's no reason we can't get one binder done in a week. The internship database is part of your job and a huge part of the CDC. 4. When we leave at the end of the day, the person on the closing shift needs to continue to work. Not only do you have to do your closing shift duties, but finishing up things, like entering internships. Even though we're not here when you are working, we know what you accomplished in the morning. 5. Trust me, Kelly, Bridget, and I love to chit chat. We could talk all day if we could. If we do talk all day, though, that means work is not being done. I don't want this to sound like you can't come in and make conversation, but too much is very distracting to both us and yourself. We really need to focus on our work and we need you to focus on yours. Like I said, chit chatting is okay. We love to know what is going on with you, but work is important, as well. Let's try to resolve this fast. I don't like writing these scolding posts. Back to fun stuff... We are still looking for someone to work a few shifts over the summer. If you'll be in the area over the summer and want to make a few extra dollars, let us know!!! 8 |
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