I know the word customer seems like an odd way to refer to our Newhouse students who frequent our office, but no matter what our relationship to the student walking through the door is, we want them all to feel that their visit was worthwhile. I know some of you have heard our "CDC Customer Service Policy" often, but I think a refresher every now and then can be useful.
When you take over the front desk during your shift, remember that you are our "first line of defense." That means you are the first to greet and the first to give assistance. I know we task you with many special projects and when students do come in, it's not always at the most opportune time; however please acknowledge everyone that walks through the door. Kelly and I are always glad to help out when more than one person walks in at a time, but it still is your job. Always keep in mind though, that customer service is always our #1 priority. Sometimes students need some guidance in the office, especially with finding handouts and learning how to use the internship database. An easy way to assist them is to escort them to the handouts or open the Spring Seminar Schedule to show them how to sign-up and what dates they are looking for. When signing them on as a Guest to the internship database, ask them if they have been to the office before and if they have accessed the internship database in the past. If not, give them a quick tutorial of how to search. We have a busy week ahead with the Consortium being days away. Kelly, Bridget and I will spend most of our time at Schine assisting employers and students. We need the CDC staff to be on top of their game this week. Remember, if you are ever in doubt, take a message
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