I'm going to give you a heads up now, so you're not surprised: The CDC is going to be nuts this week. I understand that all the events pertaining to the career fair can be a little confusing, especially when explaining each one to a student. I have a brief list of this week's events with descriptions to share with you. Please use this as a reference if a question arises with the events. NEXT WEDNESDAY: How to Work a Room Seminar September 20: 5 to 6 p.m. in the Herg (140 Newhouse 3) Get tips on approaching company representatives, dealing with tough conversation scenarios, and getting the most out of the September 22 Career Fair (more on the fall career fair below!). Making a great first impression and understanding how to present yourself in the best, most-relevant light is crucial! All years and majors are encouraged to attend. No registration is required. NEXT WEDNESDAY: Career Fair Résumé Seminar Wednesday, September 20: 6 p.m. in the Herg (140 Newhouse 3) Stick around after the How to Work a Room seminar to learn how to revamp your résumé in time for Friday’s career fair! Learn how to organize your content to best “sell” your experience and how communications industry résumés highlight information. No registration is required to attend. NEXT THURSDAY: Drop-in hours for Career Fair résumés ONLY September 21: 10 a.m. to 4 p.m. in the CDC (313 Newhouse 3) Attend one of the CDC’s resume seminars (full schedule available here or attend the Career Fair Resume seminar – details above) and you can drop in for resume help during the day on Thursday! Make the changes advised in the seminar and then get feedback at the drop-ins just in time for the Communications Career Fair. About the Newhouse Communications Career Fair Friday, September 22: 2 to 5 p.m. upstairs at Schine (Panasci Lounge) The Newhouse Fall Communications Career Fair is a great place to meet industry professionals, collect business cards and company information and prospect for internships or even jobs. There are companies looking for students from ALL of Newhouse's majors and programs! Companies will have tables set up in the Panasci Lounge (upstairs at Schine), and students will circulate among the tables and talk with reps informally. There will be an information table near the entrance to the lounge where you can ask questions about the event and pick up a list of companies recruiting, what they are recruiting for and where they are positioned. Most organizations will have information for students to take with them and many will be collecting resumes for future or current opportunities. Direct students to this quick tutorial on how to use Orangelink to check out all the companies that will be at the Fair: While watching the video, suggest to students that they make a list of the companies they plan to speak with at the fair. Students can visit those companies’ web sites and come up with a couple questions to ask each company during their conversation at the Fair. Friday CDCers and Career Fair Runners I still need 1 more student worker to help at the Fall Communications Career Fair this Friday, September 22, from 1:30-5:30 PM in Panasci Lounge, Schine Student Center. Please let me know as soon as possible if you are available to work. ***All Friday CDCers and Career Fair runners must wear BUSINESS ATTIRE.*** Business/business casual is appropriate for career fairs. This means no jeans, shorts, flip-flops, or casual wear. Nice pants, dressy tops, button-down shirts, sweaters, and work-appropriate skirts and dresses are all proper attire. Suits are also appropriate but not required. If you are working in the CDC on Friday, you may have a few stray employers or students. Please give them thorough instructions to the Schine Student Center and to Panasci Lounge (upstairs above Schine dining), especially to employers. Drop Box: Career Fair Week Any materials submitted to the drop box after Monday, September 18, can not be guaranteed for the career fair on Friday. Please let students knows when they drop their resumes off. Closing Shift Reminders If you are closing down the CDC, please remember the following:
We are forgetting to do one or more of actions on the checklist when leaving. The shift workflow chart is right next to the student schedule at the front desk. Please use that as a guide when on shift. When the Phone Rings I don't believe in having a script when addressing students, alumni or employers; however I have noticed that some of the CDCers feel uncomfortable when the phone rings, so I wanted to share some tips to handling phone calls and phone appointments. Answering the phone: "Hello, Newhouse CDC this is ________________ speaking. How may I help you?" Something similar to this is professional and welcoming. Putting someone on hold: "Do you mind holding for a brief moment, while I ask a counselor?" This sounds like you have everything under control and it sounds like you're not flustered by the question (even if you are). Taking someone off hold: "Thank you for waiting..." This is being courteous of their time, while you better assist their needs. Transferring to a counselor: "Please hold a moment while I transfer you now." Prior to transferring a phone appointment, please be sure that Bridget or Kelly is ready for the call. Peaking in their offices and saying, "You're 10:00 AM is on the phone," or "Sarah Smith is on the phone," is appropriate. If an employer, parent or other "adult" is on the phone and would like to speak with Bridget or Kelly: Before checking to see if Kelly or Bridget "is in their office", please take the caller's name and reason for calling, if given or appropriate to ask (use your best judgement). Tip- Even if you know Kelly/Bridget is in their office, it's wise to put the caller on hold by saying, "Let me check if Kelly/Bridget is in her office." This gives you an easy out, if Kelly/Bridget is in, but unable to take their call. If this is the case or Kelly or Bridget is not in their office you can say, "Kelly/Bridget has stepped out... " or "Kelly/Bridget is unavailable at the moment..." Either one should be followed up with, "May I take a message?" ***Be sure to take their phone number and read it back to the caller to ensure that is the correct number.*** There is a pink notepad at the front desk titles, "While You Were Out". This notepad has great organization for message note taking and I would really encourage you to use it. Messages that are quickly jotted down on a sticky note are often left without a call back number and leave out crucial details to the caller's message. If a message is taken in the morning and two shifts has gone by before a staff member returns to the office, a game of impromptu telephone breaks out and it can get really confusing. If an employer is calling and would like to post a job or an internship, you may direct the caller to our website, newhouse.syr.edu. I always like to walk the employer step-by-step... DANCE BREAK!!! Like I was saying... I like to walk the caller through our website step-by-step. From newhouse.syr.edu, employers are going to put their cursor on Career Development > Then click on Employers > On the employers' page a black box will appear on the right hand side. In that box, click on Post a job or an internship > An electronic form will appear, politely instruct the caller to fill the form out completely. Inform them that once they hit submit the form is sent immediately to the CDC staff. Job postings are featured in JobOpps, our alumni listserv, sent out every Friday. Internships are included in our Wednesday student listserv, CDCNews, and inputted in our internship database. What about making phone appointments, you ask... PHONE Appointments Phone appointments (alumni appointments) are set-up the same as regular in-office student appointments, with a few additions. Alumni appointments can be scheduled in appointment times listed for any of the Counselors. Be sure to clearly state in the counselor’s calendar that it is an alumni.
Until Next Time... I'll be posting a training video with a discussion on Wednesday, so please check back!
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Updated & Final Student Staff Schedule Please do not make me change it again. Seminar Prep Some of the new CDCers had a little taste of seminar prep last week. As you learned, it's not difficult; however it is easy to forget something. Just like the Newhouse majors and programs list, I have put together a prep sheet for all of the CDC seminars: Interviewing 101 Prep: 1. Interview Prep Packet - Green Paper 2. Attendance Sheet - ABC order - 5 extra lines (wide for handwriting) - Print as landscape layout - Staple if necessary 3. Close Sip'n'Study & prep area if applicable Finding an Internship Prep: 1. (4) Handout Packet - Blue Paper 2. Attendance Sheet - ABC order - 5 extra lines (wide for handwriting) - Print as landscape layout - Staple if necessary 3. Close Sip'n'Study & prep area Résumé & Cover Letter Prep: 1. Presentation Handout - Orange Paper 2. Attendance Sheet - ABC order - 5 extra lines (wide for handwriting) - Print as landscape layout - Staple is necessary Cover Letter Writing Prep: 1. Basic Cover Letter Writing Packet - Grey Paper 2. Attendance Sheet - ABC order - 5 extra lines (wide for handwriting) - Print as landscape layout - Staple if necessary 3. Close Sip'n'Study & prep area Job Hunt Marathon Prep: 1. Presentation Handout - Orange or Blue Paper 2. Job Search Handout - Pink 3. Networking Quiz - Green 4. Alumni Advice Booklet 5. (2) Attendance Sheets - ABC order - 10 extra lines (wide for handwriting) - Print as landscape layout - Staple if necessary 6. Candy Bucket REMEMBER: We do add the seminar rosters to the common folder. Common folder > Seminars > Attendance > Applicable Seminar > '17-'18. All seminars should be imported during the following shift after the completion of the seminar. Example: if the seminar is on Tuesday from 12:00-1:00 PM, then Alicia would import the seminar attendees roster during her shift. CDC Student Staff Project Fiona is working on a fun CDC slide project that does require some help from you, but there is a nice reward. Fiona is asking that all students sign-up for a ten minute headshot session either this week or next. Bonus: You can use this photo for your LinkedIn profile! Yay! I just came out of a 20 minute long rabbit hole of glamour shots. "What Do I Do With CDCNews and the Please Read Emails?" READ THEM! And when you are done, write your initials on the last page or the end of the page, so I know you read it. Hint, Hint: Most of a quiz questions come from CDCNews. REMINDER: Clean The Front Desk After Your Shift Please don't spread the plague. Thoroughly clean the front desk, including the phone, at the end of your shift using the Clorox wipes.
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