Welcome back to campus, CDCers! I made myself a new year resolution and that is to do a better job at updating the blog. So 🤞. Let's get this show on the road... I am so proud of the progress that you have all made in such a short time, but like every job there is always room for improvements. This is what this post is all about. How we can make Spring 2019 our best semester yet. The Easy FixesThese are the easy things we can fix immediately:
Improvements With TrainingI think our customer service can use improvements and I will help you along to get to the level that I feel our office needs to be at. One easy thing to fix right away is to acknowledge every person that walks through the door. Even if you are assisting another student, if you simply excuse yourself and say hi, someone will be with you in a moment you have greeted the person and you have alerted me to come out and assist. It's easy and super helpful. Knowing the material in CDCNews, opening the Outlook calendar so you can see the week's events and looking through the appointment calendar in Handshake will help you assist students. It's so easy to just open and read. Too often I hear students catch you off guard when they ask something so simple as where is the seminar today. It's not a good look for the office. Also, maintain a pleasant attitude. On a few occasions I have heard a few sassy attitudes. If I am chiming in to correct you, guess what... It's because you are going down a path that I didn't like. Not to mention, I'm your supervisor. Not to toot my own horn (🎺🎺), but I am a pretty laid back supervisor and I give everyone a lot of slack. So if my feathers are being ruffled, it's for a reason. That's your warning. Fashion has certainly changed since I've graduated college (seven years ago, FYI). The style is back to mid-90s, which was a comfortable era, but let's be real not the most professional. Not judging, back in my day Ugg boots and mini denim skirts with a puffy vest was a thing. A climate confused thing, but a thing. I'm not asking you to go out and buy a new wardrobe, but just be mindful that you are coming into work. Seriously, with the phones and computers. I know it's hard to wait to text your friends and that crush back, but words from the wise: Absence makes the heart grow fonder, keep 'em on their toes and put your phone and your laptop away before I lose my mind. Along those lines, I love that your friends come in here and they are more than welcome to, but visits need to be short. If they are working they need to be in the Sip'n'Study and you need to stay at the front desk. Lastly, clean up at the end of your shift, especially the Keurig. It's not fair that the closing shift has to clean up a big mess every night. It should be something we all take responsibility for. I mean, it's your job and all. Go through those housekeeping items posted at the front desk and get in a routine of completing them during your shift. Alumni AppointmentsWe are changing the way we handle alumni appointments. Student staff members will write down all alumni information on the form shown below. It is very important that you write down all of the information. There will be copies at the front desk. When you are completed, you will hang the forms outside of my sliding door. I will be scheduling all alumni appointments, you will just be collecting all of their information. Handling of Student AppointmentsThe student check-in process could go smoother. When you greet students to check-in for their appointments, refer to their name listed on the Handshake schedule. That way you know which student has checked-in for each counselor. Meaning, get the right student to the right counselor. Then get up from the desk and tell the counselor that their appointment is here. Using the students name is a tad more informative and professional. This goes for students who just drop by to visit a counselor. Ask their name, ask if the counselor is expecting them and then tell the counselor the name of the student that is here to visit. Customer Service FocusedThis semester we are going to spend a significant amount of time focusing on what great customer service is. Remember, you are sometimes the first interaction a student will have with our office. If they have a bad, unhelpful experience do you think they will come back? We never want to tell a student no. We want to find a way to help every student even if we are unable to help them at that very minute.
0 Comments
Leave a Reply. |
Archives
April 2018
Categories
All
|